SHIPPING INFO

SHIPPING

OptaStar Protein Sdn. Bhd. aims to provide first-rate shipping for all of our products. We currently ship items to addresses within Malaysia. All orders are subjected to a Shipping Fee as per displayed on cart & checkout page.

Orders made will be shipped to the address provided during Check Out.

ORDER PROCESSING

Orders are processed Monday through Friday. Orders are typically processed within 24 hours. However, delays may occur if there were complications during processing/shipping.

We do not operate on Public Holidays. Please allow additional processing time for orders placed on holidays.

RETURNS

Unfortunately, we currently do not accept returns of products or exchanges of products. 

In the circumstance that your order was damaged in transit to your shipping destination or in the instance you have received the inappropriate order, please reach out to our customer service representatives by using the “Contact Us” form at www.drinkopi.com or email us at hello@drinkopi.com.

SHIPMENT CONFIRMATION & ORDER TRACKING

After processing, customers will receive a shipping confirmation e-mail with tracking information. Please allow at least 36 hours after placing your order before reaching out to our customer service team.

RETURN POLICY

We currently do not accept returns of products or exchanges of products.

If you receive an incorrect shipment, please reach out to our customer service representatives by using the “Contact Us” form at www.drinkopi.com or email us at hello@drinkopi.com.

If you believe there is a quality issue with the product you receive, please reach out to our customer service representatives by using the “Contact Us” form at www.drinkopi.com or email us at hello@drinkopi.com.

DAMAGED PRODUCT

If you believe your order was damaged in transit please reach out to our customer service representatives by using the “Contact Us” form at www.drinkopi.com or email us at hello@drinkopi.com.

If you have any other concerns about our product, please feel free to reach out to us. We constantly thrive to improve our product through building quality relationships with our customers.

REFUNDS 

Unfortunately, we currently do not accept returns or exchanges of products.

If you believe there is a quality issue with the product you receive please reach out to our customer service representatives by using the “Contact Us” form at www.drinkopi.com or email us at hello@drinkopi.com.

Please take a note of the “Best By Date” and lot number on the neck of the bottle. This allows us to track the specific batch you received. Each inquiry will be handle on a case-by-case basis.